FAQs

  • I'm an existing customer and I can't log in. What are my options?
    This website is new so all existing customers need to create a new business account to access the wholesale prices and shopping cart. Click on the REGISTER button at top right. By ordering online you will create your unique order history that will be available anytime. You still may call us, send an email or fax your questions or orders as well. Some technology can't be beat. We always love to talk with our customers. Thank you.
  • Can a consumer buy direct from Good Hair Days®?

    Unfortunately Good Hair Days® does not sell anything direct. Our products can be found at select retailers, online and catalog/mail order. To find a location near you, please visit the Where to Buy section of our website. You may register as a guest and create a wish list of products you like. Click on Register button above.

  • Do you ship outside the United States?

    Yes, we are happy to ship your order wherever you like.  All international orders must be prepaid.

  • I'm having trouble emailing or sharing my wish list and getting error code. Any suggestions?
    If you see the message "An Error Occurred While Sending Your Request," try separating multiple email addresses by a comma (,)first. If the error message appears again, try separating the email addresses with a semi-colon (;).
  • Why can't I see your prices?

    You need to be logged into your account to see pricing. We are a wholesale and manufacturing company that only sells B2B (business to business). Registering is simple. Click here to create a business account.

  • What is the minimum order?

    A minimum of $75.00 is required for all orders and reorders.

  • How do I place an order?

    Place your order online, or click here to download the order form to fax to us. We accept orders via fax at 978-537-9426 or via email at orders@goodhairdays.com We are happy to provide phone support for questions and concerns but prefer to receive orders online or via fax.

  • What information do I need to place an order?

    We need your store name, a contact (including first & last name), billing address, shipping address, phone number, e-mail and state tax ID to process your first order. 

  • What types of payment do you accept?

    We accept all major credit cards. American Express, Discover, MasterCard and Visa. We are happy to keep your credit card on file. We require verbal or written permission to keep your card on file. All customer information storage is PCI compliant.

  • Do you have an order form I can use to place fax orders?

    Yes, click here to download it.

  • What are my options for Shipping?

    Shipping charges are based on destination and weight of a package. In 2015, UPS began applying dimensional weight to their shipping rates so the density of the package can affect its shipping costs. The total weight of an order is determined after the items are packed and ready to ship. We ship by UPS ground or U.S. Postal Service Priority Mail in the continental USA. UPS Next Day, 2-Day and 3-Day Select available upon request for additional cost. Most international orders ship by Priority Mail International, Express Mail International or UPS International. All duties and taxes, (which vary by product and importing country) are the responsibility of the customer, not Good Hair Days®.

  • What is your return policy?

    We stand behind all of our products 100%. If you ever encounter a problem with an item or with an order do not hesitate to contact as we will go out of our way to make it right. No returns are allowed without prior authorization. All claims must be made within 7 days of receipt of merchandise. Returned products must be in original condition and packaging. To receive credit on an item, it must be returned within 15 days. A 15% return fee (or minimum $15) will be applied for all non-defective returns. Good Hair Days® is not responsible for return shipping charges unless we shipped the wrong product or wrong quantity.

  • Can you provide Estimated Shipping costs for Locations Outside USA?
    Most international freight costs vary between $25-$100. We add $50 for freight in the authorized amount. By doing this, your order will be processed efficiently and shipped expeditiously. The amount will be adjusted downward to your proper shipping costs. You may ask for an estimate prior to shipping in the comments box of your order. We'll email you this information prior to charging your card and answer any questions you have. Thank you for understanding.
  • How long will it take to receive my order?

    We proudly maintain a 1-2 day turn-a-round for processing most orders. We process orders first in, first out. Times will differ according the time of year and the volume of orders in house. Processing times are never guaranteed.

  • I received my product and it is damaged, what do I do?

    You will need to report the damage to us. All claims for items received as damaged must be reported within 7 business days of receipt.

  • Do you use UPC numbers?

    Yes, most packaged items have UPCs assigned. Our bulk unpackaged items do not have UPCs. Please contact our customer service department to discuss your UPC needs further.

  • What if I don't want items carded? Am I required to have items carded?

    Just write “no cards” on your order or let us know at the time you place your order. We will be happy to do this for you if we can. For some items, this option is not practical or possible.

  • What is and where can I get a Reseller's Permit/Sales Tax ID Number?

    A reseller's permit/Sales Tax ID number identifies you to the governing body to which you pay sales tax. Most often, the sales tax id number is issued by your state. In some cases, it may be through the city in which you conduct business. In the US, the states of AK, DE, MT, NH and OR do not issue reseller's permits. Foreign countries may require a business to have a VAT number (value added tax identification number). We would accept that. Other countries do not require ID numbers so just list NA (not applicable) in the appropriate field.

  • What are your terms and how do I apply?

    All first orders must be prepaid by a credit card. We offer Net 30 Days terms to established businesses upon credit approval after initial order. To apply for terms, you will need to email or fax the following information: Store Name, Owner, Years in Business, Bank Information, and four trade references. Trade references will not be accepted without the fax numbers for each company listed. You may request us to email our credit application form to you or use your own. We unfortunately cannot provide net terms for those customers outside the continental United States.